The Corporate PA Summit 2012






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				The full conference program The full conference program for the 2012 event is available on this page. Click here to view the post-conference masterclass program. Natalie Gruzlewski is the conference MC, with Carrie Bickmore giving the keynote address. Charlie Brown will be giving an insightful presentation about office technology, followed by a powerful combination of Dr Kerryn Phelps and Lisa McInnes Smith discussing health & wellbeing, and leadership. As if that's not enough, our closing keynote is none other than Richard de Crespigny, the Qantas A380 pilot who safely guided the crippled QF32 back to Singapore after an uncontained engine failure. Our keynote speakers are joined by five successful EA speakers and a CEO of a major NSW organisation discussing what the boss wants from an EA - an unbeatable combination! Full details are below:
8.30 Registration and welcome coffee 9.00 Opening remarks from the chair Natalie Gruzlewski, host of ‘Farmer wants a wife’ and ‘Getaway’ 9.10 Keynote Address: Being the best you can be, whatever the world throws at you Setting your sights high and keeping your motivation levels up Building up your self-confidence and self-belief, particularly when stepping outside of your comfort zone Learning to back yourself and present your ideas and perspectives with conviction Thinking on your feet when challenged Creating opportunities for yourself personally and professionally Learning how to say ‘no’ Recognising the value of the knowledge and skills you possess Taking the future into your own hands The golden rules of networking – recognising opportunities and acting upon them Presenting yourself to your best advantage, whether in day-to-day work life, in meetings or standing in front of a large audience! Tips on prioritising your professional and personal responsibilities How to manage others’ expectations without being aggressive or manipulative Carrie Bickmore, Channel 10’s The Project 10.00 A CEO’s perspective; how to make yourself indispensible! Partnering with your boss and building an effective and assertive team The importance of effective and open communications channels Communicating expectations clearly and concisely Balancing the priorities of your boss’ workload and your own Understanding the principles of confidentiality between yourself and your boss to increase the culture of trust Positioning yourself in your organisation to increase your visibility and ensure your value is evident How much influence do EAs have in the organisation and how can you maximise your particular influence? Communicating your ideas and initiatives to the management in a way that gains you respect Hints and tips for communicating with very senior, big-picture executives to get your message across The importance of change management and the ability to embrace change The essential qualities that the most successful EAs and PAs possess An analysis of the boss / EA relationship and how it can be maximised Albert Olley, Chief Executive Office, NSW Businesslink 10.30 Morning Tea 11.00 Don’t be a slave to technology – make it work for you! Keeping up with technology trends in order to do your job more efficiently and effectively An in-depth analysis of the products dominating the office environment and ensuring you are making the most of them New technological break throughs that will make your life easier, and shape your work life in the future What happened to the paperless office? How future technology use will contribute Future directions in technology for PA/EAs – what’s on the horizon? Opportunities for upskilling in technology use Charlie Brown, technology expert and futurist 11.40 State of industry address – what key qualities are in demand in 2012 for EAs and PAs? As companies tighten their belts and demand more and more from fewer staff, it is becoming increasingly important to prove your worth in your role and ensure you are indispensable in your organisation. Recruitment agencies understand better than most what key qualities companies are looking for in their senior administrative staff; this presentation will give you the key insights. It will focus on the future direction of the industry, and how you can get on top and stay there for years to come The recruitment environment in 2012 and beyond – opportunities, challenges and insights What are the key qualities organisations are looking for in their senior administrative staff? How to best secure a promotion and avoid being overlooked Addressing challenges in the profession such as corporate downsizing and cost reduction Understanding your own value proposition and how to communicate it Managing your career so you stay on top How to target roles for specific industries This presentation will be given by Randstad 12.10 PA Panel Discussion - Practical tips for success in your role Practical time saving measures regarding emails, documents and diary management - time management techniques that work How to streamline daily tasks in the most effective way Creating and maintaining good habits that keep you working efficiently Dealing with multiple managers, and difficult managers Finding additional career opportunities within your role Managing multiple time zones when running global meetings Building successful working relationships, especially with your boss Strategies to further promote the role of the EA/PA in the workplace and in the wider business environment Getting what you need from people when you need it, in order to do your job as effectively as possible Looking to the future: changes, challenges and opportunities Diana Valcovich, Executive Assistant to MD and CEO, Jones Lang LaSalle Helen Williams, Executive Assistant to EGM Group Development, National Australia Bank Julie Romania, Executive Assistant to Head of Business Development, ANZ / Esanda Elise Hopper, Business Support Officer to Assistant Commissioner, Australian Taxation Office 12.40 Lunch 13.40 Event management masterclass - how to make an interstate or regional event work for you This presentation will focus on running an event off-site, either interstate or in a regional destination, for a conference, meeting or incentive. The session will provide valuable event management tips and how you can ensure you’re getting the best value and best experience when organising a regionally-based event. Examining some of the psychological benefits of running an event off-site – how getting away helps you ‘come out of your shell’ and builds teams How to navigate your way around regional town administration, who can help you cut corners and help you bring a conference to life How to get value out of a regional conference, how to bargain for a better deal, how to get local businesses working together effectively to make things simpler for you Thinking laterally about team building Sourcing venues and key suppliers in a city other than your own Key event management tips that will make your life easier! Linda Hall, Director of Tourism and Events, Port Macquarie Hastings Council 14.00 Juggling it all; health, wellbeing, getting the balance right and stress management; lifestyle factors that influence the way you think and feel Common sense tools to look after yourself, relieve stress and achieve clarity and focus Balancing all the balls in the air at the same time – career, relationships, a meaningful life and family Assessing your working environment for health and wellbeing Dealing with stress and pressure Increasing your health, resilience, quality of performance and effectiveness Gaining more clarity about your business and life direction, vision and goals How to avoid falling into the trap of constant work with no room for anything else Ensuring your priorities are always managed and your life is balanced and sustainable How to stay at your peak, and deliver maximum productivity and effectiveness for yourself and your boss Making productive changes in your behaviour to create a sense of control and positive self-esteem Prof Kerryn Phelps AM, former President of the Australian Medical Association and the recipient of the Order of Australia in 2011 14.40 Lead, follow or get out of the way! Leadership exists at all levels of life – government, business, family and community. There is no perfect model for great leadership and leaders are not "born". The best leaders are self-aware, clear in purpose, courageous and decisive – all attributes of an individual’s spirit, and all learnable. Leadership is a lifestyle – a way of living, a way of bringing out the best in those around you. This session with Lisa McInnes-Smith is about the heart of leadership, and you will learn that leadership is also a choice. Key points include: The significance of who you follow, and who follows you The power of decision making The four most important Leadership qualities and how to develop them The power of choosing your peer group Five attributes that will make you worth following The power of a Leader’s words Becoming a leader in your organisation; striving to inspire others to be their best Becoming confident in your ability to deal with diverse personalities Building strong professional relationships with your entire sphere of influence Developing the confidence to speak up, and to make people listen Remembering to influence and inspire others to reach their full potential too Helping to create great morale in the workplace and to build more positive and effective working relationships The importance of leadership to the changing role of today’s PA Making the transition and becoming a leader in your organisation Developing the traits of an inspiring leader to motivate others to achieve their goals Lisa McInnes-Smith 15.40 Afternoon Tea 16.10 Finding your niche as an EA The role of PA or EA can vary dramatically from company to company, and from boss to boss. So it's no wonder that finding the role that best fits your skills, experiences, personality and aspirations is extremely important if you want to enjoy your work and get the most out of your career. This dynamic, lighthearted and interactive session will explore how you can find your niche as an EA, what to look for in an EA role and how to recognise when it's time for a change! Are you in the right job How do you know you’ve chosen the right job? How do you know when you’ve become successful? Making the most of opportunities, recognising the milestones along the way How to develop, maintain and promote key relationships in your company and externally Building confidence in your ability and projecting confidence in the right way Tammy Tantschev, Executive Assistant to Nick Fairfax, Managing Director, Marinya Media 16.40 Teamwork, problem solving, judgement, knowledge and stress – dealing with extreme situations in extraordinary circumstances It was at the control of the world's largest and most advanced commercial jetliner, an Airbus A380, when Richard and his fellow officers were faced with their greatest challenge. Early into the Singapore/Sydney leg of flight QF32, one of four engines exploded. The damage to the aircraft was extensive. On top of ensuring that 460 or so passengers remained calm during the ordeal, Richard had a mammoth task on the flight deck to keep the aircraft in the air and then get it back on the ground. For two hours he and his fellow crew (technical and cabin) remained calm as they planned how to stabilise the damage, configure the overweight aircraft then manoeuvre towards Changi Airport in Singapore. The incident brought into play Richard de Crespigny's considerable skills involving teamwork, problem solving, judgement, knowledge, experience and putting years of highly-skilled training into practice. This pivotal event has changed his life forever, and we're extremely pleased to welcome Richard to the Corporate PA Summit to share these qualities with us. Keeping your cool in stressful or pressurised situations Staying in control when you’re faced with multiple challenges Embracing unpredictability and facing it head-on Dealing with stress and pressure Juggling multiple priorities and responsibilities to ensure everything gets done Gaining control of your thinking and your emotions and learn to identify self-sabotaging barriers Projecting the message that you’re in control Learning to analyse situations to become a better problem solver, and to adapt to a changing environment Getting what you need from people when you need it, in order to do your job as effectively as possible Richard de Crespigny, Airbus A380 captain 17.20 Closing remarks from the chair, prize draws and close of conference 17.30 Networking drinks

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